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Help Center (FAQs)
1. Orders & Payment
Q: How can I place an order?
A: Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the steps to enter your details and complete the payment. You can also watch the Video to learn the complete process.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, HBL bank transfers, and online payment gateways like Easypaisa, Jazzcash for secure and smooth transactions.
Q: Can I modify or cancel my order after placing it?
A: Cancellation of order within 6 hours without penalty, except the 4% Bank Charges if any advance payment was made
After placing an order, the customer can only cancel the order if the order state is showing as "pending" under the My Orders section in My profile. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number..
2. Shipping & Delivery
Q: Do you offer international shipping?
A: No, we are not offering worldwide shipping till now but we are in process of Shipping our items worldwide
Q: How long does delivery take?
A: Orders are typically processed within 3-5 business days. Delivery times may vary depending on location but usually take 3-7 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email/Whatsapp. You can use it to track your package in real time by using the Track Your Order link on our site.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy for defective or incorrect items. The product must be unused and in its original packaging.
Q: How do I request a refund?
A: If you received a defective product, contact our support team with pictures, and we will process a replacement or refund.
4. Product Information
Q: Are your products handmade?
A: Yes! Most of our products are Laser+Handcrafted with precision and care to ensure quality and uniqueness.
Q: Do you offer customization?
A: Yes, we provide custom engraving and personalized designs for selected products. Contact us or add your customization detail in the customization section when placing the order.
5. Account & Support
Q: Do I need an account to place an order?
A: No, but having an account allows you to track orders, save addresses, viewing the orders history and enjoy a faster checkout experience.
Q: How can I contact customer support?
A: You can reach us via email at [email protected] or through our live chat feature.
